Cancellation & Refund Policy

We have outlined everything about our cancellation and refund policy below to ensure that if you decide to cancel your order or request a refund, the process is seamless and transparent.

Pre-Shipment Cancellations

You can cancel your order as long as it hasn't been dispatched. In such cases, we will initiate a 100% refund of your payment, and you will receive an email confirmation. It usually takes 2–5 business days from the date of cancellation request to process and notify you via email.

Post-Shipment Returns

In rare cases, one of the following may occur:

1. The item may be damaged during transit
2. A manufacturing defect went unnoticed during packing
3. A wrong item was shipped by mistake

To help us resolve such issues, we request the following:

• Record an unboxing video clearly showing the damage or discrepancy
• Take clear photos of the product, packaging, and invoice
• Email these to our grievance officer at support@topex.com within 24 hours of delivery

Note: “Damage” refers to physical harm to the product or packaging (punctures, tears, etc.) that was present at the time of opening and is clearly visible in the unboxing video.

Once we validate the claim, we will either process a refund or arrange for a replacement, based on your preference and product availability.