General Terms and Conditions of Special Offers

1. Special offers by Topex may include:
   • Special prices on selected or all products
   • Free or discounted shipping
   • Complimentary gifts based on product category or value
   • Discount codes for future purchases
2. Offers will follow these Terms and may be further detailed on our website or communications.
3. Announcements will include offer type, scope, duration, and eligible customers.
4. Topex reserves the right to cancel any offer at any time.
5. Offers are usable anytime within their validity period.
6. Participation is free and voluntary.
7. Eligibility requires:
   • Topex customer account
   • Acceptance of these terms
   • Residence in eligible regions
   • Belonging to targeted customer groups
   • Completion of conditions stated
   • Compliance with Indian laws
8. Unless stated, offers apply to all order modes.
9. Discount code rules will be mentioned in the offer details.
10. Offers can't be combined unless otherwise mentioned.
11. Discounts typically don’t apply to shipping unless stated.
12. If a gift is offered, it will be sent once and must be returned if the order is canceled.
13. Topex sales during offers are per our website terms or individual agreements.
14. Participation confirms acceptance of the offer and these terms.
15. Subject to Indian law where applicable.
16. Topex may amend these terms for valid reasons, ensuring participant rights are preserved.
17. Effective from 2 Feb 2024, available at www.topexindia.com.

Buy 1 Get 3 – T&C

If you receive a damaged, defective, wrong, or size-mismatched product, you may return it. Items must be unused and in original condition with packaging and labels intact.

Return requests must be made within 15 days of delivery (3 days for suits/blazers). Pickups take 4–7 working days. Refunds are processed within 25–30 working days.

Exchange Only Policy (for Special Offers)

Products under special offers are not eligible for returns, only exchanges (subject to stock availability) under these conditions:

• Product is defective or damaged
• Wrong item delivered
• Size issue

Return & Support Process

Contact us at +91 7002031876 or email support@topexindia.com within 15 days of delivery. Share order number, reason for return, and pictures (and video, if possible) of unboxing for wrong items.

Refund Policy

Refunds are initiated only if the item is out of stock or confirmed as defective by Topex’s quality team. Processing begins within 2–3 days of request approval and will be completed within 7–10 working days based on payment method.

Cancellation Policy

You may cancel an order within 24 hours for a full refund. Partial cancellations are not allowed. Refunds are issued to the original payment method or via NEFT in case of COD orders.

Special Note

Products from our Accessories section, or Vests, Briefs, Boxers, Thermals, are non-returnable unless defective or incorrect. Please do not dispatch items before receiving a return approval email.

For further support, contact our grievance officer at https://topexindia.com/pages/contact-us or call +91 7002031876.